International Shopper Mail Forwarding Parcel Services Business Services


Terms and Conditions

These terms and conditions form an integral part of your Application on the Registration Form. These terms and conditions are deemed to have been read by you upon signature by you of this Registration Form.

You acknowledge the correctness of the information as contained in the Registration Form and agree to be liable for all costs and expenses as recorded therein.

In these Terms and Conditions:

  • "SOS" means the SOS Mail Solutions.
  • "Client" means the person/s/entity/business who/which is completing this Registration Form.
  • "Services" means the services set out below.


The Client appoints SOS to provide the services in accordance with these Terms and Conditions.


The services to be provided by SOS include, but are not limited to the provision of an alternative mail solution service.

Mail Forwarding Procedures

  • All names of the Client's and their representatives or agents must be registered for sorting purposes.
  • Once registered as an SOS member, an account will be activated showing all names registered, including the advance postage deposit fee paid. If the Client selects to receive internet access to their account details they will receive an email notification of their login and password 48 hours after registration has been received.
  • All mail received on the Client's behalf will be held at the SOS Mail Solutions office until the Client provides SOS with a forwarding address.
  • Commencement of registration will be from the date of the client’s departure.
  • SOS will not be held responsible for any prohibited or dangerous goods sent, or lost, damaged or stolen goods.
  • SOS does not open any Client’s mail unless authorised in writing by the Client.
  • SOS cannot be held responsible for any mailing instructions not received due to electronic communications breakdown. Refer Disclaimer below.
  • Registration fees or part thereof are not refundable at any time.
  • Credit left at the end of your registration is refundable.

Personal Shopper and Parcel Forwarding Procedures

  • All names of the Client's and their representatives or agents must be registered for sorting purposes.
  • Once registered as an SOS Shopper, an account will be activated when the first item is received or a request for SOS Mail Concierge to purchase items on clients behalf.
  • All parcels/items received on the Client's behalf will be held at the SOS Mail Solutions office until the Client provides SOS with a forwarding address.
  • The client (Shopper) must use the correct name and ID number on all correspondence.
  • The client (Shopper) can only have one (1) account and the name on the account must be the same name on the parcel received.
  • Any variation to this, will result in the parcel been returned to sender.
  • No prohibited or dangerous goods are to be purchased, sent to SOS Mail Solutions.
  • SOS will not be held responsible for any prohibited or dangerous goods sent, or lost, damaged or stolen goods.
  • SOS will open all Clients’ parcels before despatching to their International destination.
  • SOS cannot be held responsible for any mailing instructions not received due to electronic communications breakdown. Refer Disclaimer below.
  • SOS Mail Concierge Service will charge the client (shopper) the total purchase price of your order, including any domestic shipping charges and taxes. 
  • Once the order is submitted, we will review the information with the vendor and submit the order. 
  • There can be instances where the order does not match exactly to what was submitted. SOS Mail reserves the right to cancel the order and refund any funds.
  • SOS Mail Concierge Service will notify client (shopper) of any variation.
  • All charges must be paid directly to into our PayPal account.
  • If there is any variation to the purchase price, domestic shipping charges, PayPal fees, taxes or total cost whilst the items are being purchased or in transit, SOS Mail Solutions reserves the right to hold these items until the cost variance has been paid.
  • Please note that all personal shopper orders are final, once they have been placed with the merchant.
  • Any purchases that may need to be returned to the store, retailer and supplier will be at the clients (shopper’s) expense.
  • All packages/items received by SOS Mail Solutions on behalf the client (Shopper) will remain the property of SOS Mail Solutions until all payments for goods or shipping have been received and cleared.
  • Any disputes lodged against SOS Mail Solutions through PayPal will be vigorously contested.
  • Any fraudulent transactions carried out through any payment to SOS Mail Solutions will be reported to the Australian Police Fraud and Cyber Crime Unit and Acorn (Australian Cybercrime Online Reporting Network.


The parties warrant to each other that they are properly constituted and have full power and authority to enter into this agreement.

  • SOS warrants that it will provide the Services in a conscientious and professional manner.
  • The Client warrants that all payments will be made in accordance with the fees schedule specified in the Registration Form and these Terms and Conditions.
  • The Client warrants that they are not an undischarged bankrupt(s).


The Client indemnifies and holds SOS harmless from and against any and all claims, demands, actions, regulatory proceedings and/or causes of action, and all damages, liabilities, costs or expenses (including legal expenses) relating to or arising from any negligence or willful misconduct by the Client, or his/her/their agents or any other person engaged by the Client directly to attend, perform or provide any Services. SOS is not liable for damage or loss of any post, article or property which may have been sent to the Client in the postal system.

No Liability

SOS will not be liable for any loss, theft, damage or injury to persons or property, claims damages, costs and expenses arising out of any willful or negligent act or omission of any person, servant or agent of SOS.


All use by the Client of the SOS website is at the Client's own risk. The Client assumes complete responsibility for and for all risk or loss resulting from the Client's downloading and/or use of or referring to or relying on information, products, services or materials provided on the SOS website, or any other information obtained from the use of the website. SOS will not be liable for damages arising after the Client's use or inability to use the website and the Client hereby waives any and all claims with respect thereto whether based on contract, tort or other grounds. The website is available to all users "as is". SOS makes no representations, warranties or undertakings that the website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. SOS accepts no liability for any infection by computer virus, bug, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of the website. To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the Services, information and/or materials on the website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.

International Shopping - Fees, Duty and Prohibited Items

All products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside australia. SOS does not offer any assistance in this process.


The parties represent and warrant that they will not, during the terms of this agreement or at any time thereafter, except in the proper course of performing any of the duties and/or obligations under this agreement or as required by law, use or disclose to any person any confidential information and will use their best endeavors to prevent the unauthorised use or disclosure of the confidential information by third parties.

Intellectual Property

The Client acknowledges that the Services may involve aspects unique to SOS. SOS will be the owner of all Intellectual Property Rights arising from the provision of the Services including but not limited to copyrights, designs, design rights, trade marks, trade names, licenses, logotypes and service marks and any right to have confidential information kept confidential.


The Client must pay to SOS the fees specified in the Registration Form as outlined in these Terms and Conditions, to be paid by the date(s) specified with any payments made following these dates incurring a penalty fees of 10-15% at the discretion of SOS.


  1. Termination on notice - Termination of contract by either party will be accepted in written form only.
  2. Termination for cause - Either of the parties may, without prejudice to any other rights they may have at law or under these Terms & Conditions immediately terminate this agreement by notice in writing to the other party on the occurrence of any of the following events:
    (i) In the event the other party commits an Act of Bankruptcy; or
    (ii) In the event that the other party fails to remedy or adequately redress any breach of this agreement within 21 days after being given notice in writing requiring the breach to be remedied or adequately redressed by the either of the parties.


  1. Method of giving notices - The methods of providing notice, consent, request or any other communication under this agreement must be in writing and must be left at the address of the addressee, or sent via post to the address of the addressee or sent by facsimile to the exhibition as specified or any other address or facsimile number the addressee requests.
  2. Time of receipt - A notice given to a person in accordance with this clause is treated as having been given and received:
    (i) If delivered to a person’s address, on the day of delivery if a business day, otherwise on the next business day;
    (ii) If transmitted by facsimile to a person’s address and a correct and complete transmission report is received, on the day of transmission if a business day, otherwise on the next business day.

Force majeure

SOS will not be held liable for any loss, damage or delay arising out of, or be in default of its obligations by reason of the inability to perform its obligations under this agreement for any reason that is beyond its control including, but not limited to power failure, strikes, labor disputes, war, shortage of materials or transportation, government regulation, fire or Acts of God.


  1. Waiver - The non-exercise of or delay in exercising any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of a power or right preclude any other or further exercise of it or the exercise of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.
  2. Amendment -This agreement may only be amended or supplemented in writing, signed by both the Client and SOS.
  3. Severability -Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable, this is otherwise capable of being served to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity of that provision in any other jurisdiction.
  4. Liability of parties - If two or more parties are included within the same defined term of this agreement:
  •     A liability of the parties under this agreement is a joint liability of all liability of each of the parties;
  •     A right given to the parties under this agreement is a right that is given to each of the parties; and
  •     A representation, warranty or undertaking made by each of the parties.

Law and jurisdiction

The law specified in the State of Queensland and the Commonwealth of Australia governs this agreement. The parties submit to the non-exclusive jurisdiction of the courts of State of Queensland and the Commonwealth of Australia governing this agreement and any courts, which may hear appeals from those courts in respect of any proceedings in connection with this agreement.

Our Happy Customers

We have now finished our travels and will no longer require your excellent services thank you. Thank you once again Craig for your excellent service over the last 7 years. We would have no hesitation in using your service again should we require it in the future and we have no hesitation in recommending you to travellers we meet along the way. Steve & Kerry

Steve & Kerry

Hi Craig, I just wanted to say thank you so much, I am really impressed with the great service you have provided. I will definitely be using SOS again and recommending you to anyone in future Have a great week. Davina

Davina M

we are very appreciative of your service for the past 5 years, and we are happy to recommend you to anyone who needs a reliable and consistent mail service! All the best Sarah W Malaysia

Sarah W

Craig Thank you for reactivating the account temporarily. I have now printed my bills and the account can be closed again. I would like to thank you and your staff for your efforts over the last 12 months. It made our travels a whole lot easier. I will happily recommend your service to all fellow travellers in the future. Cheers Aileen

Aileen G

Hi Craig, Parcel received! What speedy service – really impressed!!! Kind Regards, Philip South Africa


Hi Craig. Received my item in good condition. Thanks for providing this service! So great now tt we can shop in Australia for retailers that do not ship overseas!


Craig & SOS Mail Parcel forwarding Team, Thank you so very much for your great packing and shipping services! Everything arrived safely, including the breakables! Will be more than happy to recommend to anyone who wants to order from Australia.


This is a great service. I needed to buy stuff from online stores in Australia and let it ship to The Netherlands. The stores do not sent products to The Netherlands themselves so i used SOS Mail Solutions as a shipping address. SOS Mail Solutions then shipped it t me. Great service and thanks for your help Craig!

Mark J

Just wanted to thank you and your company for getting the Missoni for Target package to me in the USA with everything intact. No broken items at all! I'm so pleased. I look forward to using your service again in the future. Thanks again.


Thank you Craig for your services over the last 7 months it was both efficient and prompt and I have definitely recommended SOS Mail to fellow travellers.


Dear SOS Mail Parcel forwarding Team Thank you so much for taking care of the shipping option for me - what a relief! Now I just can't wait for the packages to arrive, one by one, of course :-) You have no idea how happy you've made so many of us - No shopping for Missoni for Target Australia for us without SOSMail and you've definitely made my day too! Thank you!


Craig, I got my items two days ago. Everything was perfectly intact and packaged so well. Thank you and the SOS Mail Parcel forwarding Team again so much for helping with this and putting up with my crazy (and the crazy I unleashed on you). Still debating more orders but I'll be sure to pass the word to anyone I know that your service is the way to go. Thanks again


Hi! Today delivered :) Thank you for high grade service.

Best regards

We have moved into our home so will not need your service any more. Thank you for terrific service over the past 2 years.

Jim E

Dear Craig, Thanks for the reminder. We will be back home by the end of this weekend, so we do not need to extend. I have cancelled mail redirection as of 31/7/14. Next week I will get in touch with you to arrange pickup of our mail. Your service has been fantastic and we'll definitely use it again. Cheers

Phil W

WE ARE LIVE - SOS Mail Solutions international Shopper and Shipping Service

We Are Live

Take up one Idea, make that one idea your life - think of it, dream of it, live on that idea, let the brain, muscles,nerves, every part of your body, be full of that idea, and just leave every other idea alone, This is way to success

The Idea

We just wanted to send an email to say how impressed we are by the service we have received in the past year! Having no fixed address means that we need a permanent solution. We needed access to our mail being held at any time since we cannot always be in touch during normal business hours. Having a website designed for easy access to our mail 24/7 is a perfect solution for us, and your swift response to our requests for mail to be sent to us have been first class. Thank you

Amanda and Stephen

Just wanted to say how appreciative we are of your excellent work! You don't miss a beat :-) Thanking you again,

Victoria Brooks Outback Doctors

SOS are a highly professional service and we thank them! Our trip around Australia and mobile business are in good hands soley because SOS do what they promise. Mail is organised for us and we just log in and choose what we want sent. Totally reliable, fast and effiecient service. Can't thank you enough SOS. We know our mail is in safe hands' Thank you

Victoria Brooks, Outback Doctors

Come and see us at the QLD Caravan & Camping Show being held at the Brisbane RNA Showgrounds from 6 June through until 12 June 2012. We have a stand in Building 3 on the Upper Level. See you there!!

Craig Burton

Thankyou Craig for an excellent service. We have been travelling for the last 2 years and it has been great to know that our mail can reach us wherever we are. We would reccommend SOS to all our fellow travellers and look forward to dealing with you when we start travelling again. Once again thankyou for your service.

Anne and Greg

Your service was wonderful while overseas in Japan, thank you. I'd definitely use it again.

Nathan G

Thanks again! Appreciate your quick service always.

Kane N

Your service has been excellent and we will recommend you to anyone we hear of who needs it.

Steve B

I take this opportunity to thank you for your services which we will certainly use again for our travelling in the future.

Ramon D

Thanks for the continued good service.

Sal M

Thank you again, and we will certainly use your services next year, when once again we hit the highways and byways of this beautiful country of ours. I would not hesitate to recommend your firm to others who need such services.

Lyn & Rosalind

We appreciate the efficiency with which you run your business.

Serena S

You are absolutely wonderful!!!

Rosie T

We would like to thank you for your excellent service we have received and wish you all the best for the business in the future.

Alan & Jacki B

SOS Mail is really great!!

Wei X

After a year of terrific service we are sorry to say that we no longer need our account with you now that we have settled down. Thanks very much.

Nicola & Paul V

Your sevice is absolutely excellent guys! We tell anyone and everyone about you .....

Erika B

It's a great service and so much easier than opening an office in Australia just yet!!


Thanks for your good service which we will use again in the future so hold our account balance for when we return.

Brian & Glenis

We have been very happy with the service provided and if you want a reference for future use please advise us.

Keith B

Thanks for all the mail services - it is working a treat for us and saves us a lot of time.

Andy R

Many thanks for automatically banking our cheques for us, it's so helpful while we're overseas.

Gill B

Love the video of you on the website, and thanks for the excellent service again.

Doug R

Thanks for all your help over the years.

Paul D

You guys are offering a great service and we are very happy customers.

Bert V

We surely appreciate all your extra efforts and help with our mail.

Donald D

We would like to renew for another year and would like to say we are extremely happy with the service that you are providing for us.

Murray T

Great News. Thanks for the great service and support as always.

Don D

Thanks for a great service while we've lived overseas!

Chris L

Thanks again for a great service.

Mark G

Thanks for the good service.

Tim K

You give such a wonderful caring service, that takes the worry from us, as we travel, knowing that our mail is getting to us when we need it.

Sue & Bruce

Your service is absolutely excellent guys! We tell anyone & everyone about you... Ta, Erika


We are very happy with your service its been invaluable in managing our matters in Aus.

Cheers KM (Finland)

As a migrant from the UK, your mail forwarding Service is just what we needed. SOS Mail Solutions has made our new life here in Australia so much easier. Such friendly staff. Great stuff.

Anne R

Using SOS Mail to look after a mail while we are travelling around Australia is one of the best decisions we have made. Our mail is forwarded to us with great customer service and so simple. Many thanks, keep it up.

John and Bev

Thanks very much for your services. Excellent service indeed!

Dave O

Hi Craig Annual renewal has been updated online Exceptional service. Many thanks


We will be renewing for another 12 months as the service has been superb for what we need, and we do recommend you to others in the same situation as ourselves. All the best

Regards Alan

Your online mail forwarding service for me as a Expat living and working in Thailand is truely the best service I could wish for. This is truly a service that all Expriates should be using for there postal mail. Just so easy. Thank you SOS Mail Solutions.

R P Roberson Thailand

Hopefully your making Millions$$$$ as your service is faultless.

Love Mike & BB

Thank you for your good service this year.

Regards, Dene & Bev

To SoS Mail Solutions- Business Mail Division. The concept of receiving my business mail online is truly a innovative idea that simply is working so well for both me as an owner and for the business with regards to cost saving and efficiencies. Thank you

JP Pty Ltd

While cycling around Australia my address changed constantly and I needed a mail service that could keep up with my movements. SOS Mail Solutions proved ideal: timely, efficient and unfailingly helpful. Thank you. I am happy to recommend your service to all travellers.

Michael (Vic)

Thank you kindly for your good service. with regards to my mail forwarding. Very helpful and much appreciated.

Don (China)

Mail Forwarding Service. Please pass onto your team we are very happy with SOS service. It is working very well.

Lee (Brazil)

Many thanks for your excellent mail forwarding service

Alan (Australia)

Thanks to the SOS Mail team for your excellent service.

Issy and Colin (USA)

Thank you, thank you, thank you - my friends cannot believe your service when I told them how I received my mail while backpacking around Australia on my working holiday - I'm passing the word around. Thanks again Craig

Lauren (New Zealand)

I highly recommend SOS Mail to anyone who requires this type of service. I found the SOS Mail team reliable, trustworthy, friendly and efficient during the 3 months that I was seconded to Melbourne on business.

Allen (NSW)

Thanks to all the staff at SOS Mail for your prompt, efficient, and friendly service. Jan and I will certainly be returning to use your service when we next travel.

Neale & Jan (WA)

Thank you for helping manage my post while I was on my working holiday in Japan for the last six months. Your scan mail service during this time enabled me to view and print my mail through the internet wherever I was. I will certainly be returning to use your service when I'm in Europe next year.

Jessica (QLD)

Whilst travelling around Australia your scan mail service was just terrific - being able to access my mail on-line anytime was an amazing service. Thank you Tara for helping us stay in touch while travelling.

Issy & Collin (NSW)

We will be recommending this service to all our travelling friends...

Sue & Mike (VIC)