FREQUENTLY ASKED QUESTIONS

You should advise your new forwarding address to be: Your Name PO Box 6163 YATALA QLD 4207

You will be advised when your advance drops below $15.00. If you wish to top this up using your credit card, you can nominate for this to happen automatically on your application form.

You can log onto your account on our Website using your username and password and go to "View Account". This will give you a detailed statement of what funds have been used todate and what your current balance is.

At the end of your trip or upon cancellation of your membership, SOS Mail will refund the balance of your deposit. If you paid by credit card for your deposit, your card will be refunded. Otherwise you will receive a cheque for the refund.

There is a maximum of two adults per registration. Children under 16 are free as long as they share the same surname as one of the registered adults.

Yes, our customers are welcome to stop by to collect their mail. However, you will need to contact us to make an appointment. We charge a $5.50 pick up fee.

We understand our customer's concerns regarding confidentiality. The privacy of our customers is of utmost importance to us.

YES, Phone or email us your details and we will gladly give the logoin details to you. Its that simple.

YES - We will shred and recycle all unwanted mail on request. This recycled paper is sent to our local recycling centre for further processing.Helping the environment is what we stand for.

By following the steps below will assist in some way to having a secure online mail account. Logout of your account when you have finished. Do not access your account from shared computers. Don’t leave the computer unattended with your information on the screen Keep your operating system up to date, along with your antivirus software.